Terms of use

These terms govern use of the vesyra.app website and the Vesyra application, both operated by Amagi Solutions Group. Using either means accepting them. If you do not accept them, do not use the service.

Where a practice has signed a separate written subscription agreement with us, that agreement governs and these terms fill the gaps it leaves. Where the two conflict, the signed agreement wins.

There is no self-service signup. Accounts are created by a practice administrator or by us at a practice’s request, and access is granted per practice and per role.

An account belongs to one named person. Credentials are not to be shared, and a shared login defeats every record in the product of who did what — which is the part a practice will care about when it needs to know who rang a sale. You are responsible for activity under your account. Tell us promptly if you believe it has been compromised.

A practice administrator can disable a user’s access at any time, and we will act on a practice’s instruction about who may reach its workspace.

You agree not to:

• attempt to reach data belonging to another practice, or to probe, scan or test the isolation between workspaces;
• reverse engineer, decompile or attempt to derive the source code of the service, except where law expressly permits it;
• scrape, resell, sublicense or provide the service to third parties as a bureau service without our written agreement;
• interfere with the operation of the service, including by overwhelming it with automated requests;
• upload anything unlawful, or anything the service is not designed to hold — in particular, information identifying a patient, which the privacy notice explains the schema has no place for.

We may suspend access that threatens the security or availability of the service for other customers. Where we can, we will tell the practice first.

A practice keeps all right and title to the records it enters. We receive only the licence needed to host, process, back up and display that data in order to provide the service, plus the right to produce aggregated statistics that identify no practice, no user and no individual figure.

We do not use a practice’s data to train machine learning models. Reporting data can be exported as CSV from inside the product at any time, without asking us and without a fee.

The Vesyra software, the site, the Vesyra name and the marks, logotype and visual system that identify it are ours and are protected by copyright and trademark law. Nothing here transfers them, and access to the service is a licence to use it, not a sale of it.

You may not use our name or marks to suggest an endorsement or a partnership we have not agreed to. Ordinary references — saying that your practice uses Vesyra — are fine.

If you send us an idea for how the product should work, we may use it without owing you anything and without obligation to keep it in confidence. This is the ordinary arrangement and it is here so that a support conversation cannot accidentally create a claim on the roadmap. It applies to suggestions only — never to the business data in your workspace, which is covered by section 4.

The service runs on infrastructure operated by others, and the site may link to pages we do not control. We are not responsible for the content or the practices of a third-party site, and a link is not an endorsement. The providers we rely on to run Vesyra are named in the privacy notice.

We aim to keep the service continuously available and we publish what we commit to, and how we handle maintenance and incidents, in the service and support policy.

The product will change: features get added, and occasionally one is removed or replaced. We will not remove a materially important feature without giving account administrators reasonable notice by email.

Except as expressly stated in a signed agreement, the service is provided as is and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, to the fullest extent the law allows.

Vesyra is a business record-keeping tool. It is not accounting, tax, legal, regulatory or clinical advice, and its figures are only as good as what is entered into it. A practice remains responsible for its own books, its own filings, its own clinical decisions and its own compliance obligations.

To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or goodwill, even if it was told such damages were possible.

Our total liability arising out of or relating to the service is limited to the amount the practice paid us for it in the twelve months before the event giving rise to the claim.

Nothing here limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence. Some jurisdictions do not allow certain exclusions, in which case they apply to you only to the extent permitted.

A practice may stop using the service at any time. We may suspend or terminate access for non-payment, for a material breach of these terms that is not cured within a reasonable period after notice, or where continued access presents a security risk to others.

On termination, data is retained and then deleted on the schedule set out in the privacy notice. Export your data before you close an account.

We may update these terms. The effective date at the top will move, and for a change that materially affects your rights we will notify account administrators by email before it takes effect. Continuing to use the service after that date means accepting the revised terms; if you do not accept them, stop using the service and tell us.

These terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules, and the courts located in Gwinnett County, Georgia have exclusive jurisdiction over any dispute — except that either party may seek injunctive relief wherever it is needed to protect its intellectual property or confidential information.

If a provision is held unenforceable, the rest stays in force and the provision is read as narrowly as needed to make it enforceable. A failure to enforce a term is not a waiver of it. You may not assign these terms without our consent; we may assign them to a successor in a merger or sale of the business.

These terms, together with any signed subscription agreement and the policies linked from them, are the entire agreement between us on this subject.

Questions about these terms: legal@vesyra.app.